bump. FAQs

Below is a list of frequently asked questions, please contact us on 02072497000
Or email@bumpstuff.com if you need further information or would like a quotation.

What are the beds made of?

The sides and headboards are made from MDF (a particle board which gives a good surface for painting). The legs are made from Tulip wood with Beech balls (Tulip Wood is a knot free softwood). The mattress slats and support batons are made from pine.

Are the beds difficult to put together?

With the aid of an electric screwdriver the beds are very easy to put together, however please make sure that you do read the assembly instructions first.

Do the beds come with assembly instructions and fixings?

Assembly instructions and all the necessary fixings are in the smallest box which also holds the legs.

Which bed size is a Standard single?

The Size 1 Bed which is 206cm long x 102cm wide and takes a Mattress 190cm X 90cm (6'3' x 3').

I don't understand your bed sizes.

Size 1 takes a standard 3' wide by 6' 3' or 90cm x 190cm size mattress

Size 2 takes a 2' 6' wide by 6' 3' or 75cm x 190cm size mattress

Size 3 takes a 3' by 5' 6' or 90cm x 167cm mattress

Size 4 takes a 2' 6' by 5' 6' or 75cm x 167cm mattress

Size 120 takes a 4ft wide by 6' 3' or 120cm x 190cm mattress, this size bed is a small double.

Standard Double takes a 4'6 x 6'3' or 137cm x 190cm mattress

Queen Double takes a 5' x 6'6' or 152cm x 198cm mattress

Are the flat packed and unpainted beds primed?

All of the bed components are supplied unprimed and ready for painting.

What is the usual delivery time?

Orders are usually dispatched within 7 to 10 days from order (subject to stock). Some orders which include mattresses may take longer (usually 3- 4 weeks) as some mattresses are made to order.

What paint do you recommend for painting the beds?

We don't recommend any particular paint. However we have found that oil based eggshells gives a longer lasting finish than water based eggshell.

How many coats of paint will I need If I paint it myself?

This will depend on the paint products that you use, we recommend that you always follow the manufacturers advice.

As a general guide you will need one primer coat, followed by 2 coats of the topcoat.

We have found that an Eggshell or satin finish will give a longer lasting and easier to maintain surface.

Top Tip:- to get the best finish give a light sand and vacuum to remove dust between coats.

Do I paint the bed assembled or in pieces?

It's best to paint the bed assembled in the room it is going to end up in. However if you can't do this then paint it assembled somewhere else and just take the head boards off to move it later.
Or you can paint it in pieces but be careful not to fill up the joints with paint.

Can you tell me about your mattresses?

Our standard' Bump Comfort' mattress is a good quality hand made coil sprung unit with layers of wool and polyester fibre padding and a Black & White cotton ticking fabric

They are also tufted, which are the bobbles that go from one side to the other to keep all the padding in place.

Have a look at our mattress page for details of all other bespoke mattresses and their construction.

What do the mattresses sit on?

The mattresses sit on 20mm x 145mm Pine Slats.

Is it possible to view your products before I make a purchase?

Unfortunately Bump doesn't have a showroom however we are happy to arrange viewings at our London workshop. Viewings are by appointment only. Please contact us on 02072497000 for more information.

What delivery options can you offer?

Bump use a courier service for delivery. Prices will vary depending on the size of your order and where it is going.

UK orders are sent out on a next day delivery (between 9am & 6pm) as standard. Customers can opt for any week day (Monday to Friday). We are unable to allocate a time on the day of delivery so you will need to be able to take delivery from 9am to 6pm.

For special deliveries we can arrange a before 12 noon delivery or a Saturday delivery. please contact us for a quote.

We recommend that someone is present during the delivery to check all items for visible signs of damage. If any items are damaged in transit the driver must be informed and you must sign as such. If damage is not noted on the delivery note we are not able to make a claim from the delivery company.

European deliveries vary. please contact us for a quote and lead time.

What is your returns policy?

If you are not entirely happy with any Bump product you may return them to us within 14 days of receipt*.

* We will be more than happy to offer you an exchange or, if you wish, a refund (minus any delivery and collection costs) provided the products are returned complete, in perfect condition, unused, unpainted and in the original packaging.

Mattress returns: Please note that any bespoke mattresses, which include the Bump Extra Comfort, Bump Pocket Comfort and Bump Luxury and any mattresses made to custom sizes are made to order and cannot be returned.

How do I make a return?

For all returns, except where an item is faulty, you will be required to arrange and pay for the return of the products to us. If you prefer, we will arrange to collect the products from you, but the cost of this will be charged to you and will be deducted from any refund to you.

If the items are faulty this must be notified to us within 7 days of receiving the goods.

Can you arrange assembly of the bed?

Unfortunately we are unable to offer an assembly service. However if you do have trouble when assembling the bed please feel free to contact us on 02072497000 and we can offer assembly advice over the phone and talk you through putting the bed together.

I have a single sleigh bed can I convert it in to a bunk bed?

Yes, to convert a single sleigh bed into a bunk bed you will need to purchase a set of our 'Bump Bunk Bed legs', a 'ladder' and the headboards and side panels for the top bunk.

The single bed will need to be dismantled and the head boards and side panels re assembled using the Bunk legs and additional panels to create a Bunk Bed.

Can I design my own bed from your components'

Yes, all our headboards/side panels are interchangeable*.

*Bunk beds are only available with Sleigh beds on the top level.

Can I change my bed design as my child grows up?

Yes, our side panels can be mixed and matched so if you bought a single bed for a child and now wish to convert it to a Day bed for sofa use it is possible just to purchase the side panels ' please contact us for more information.